FAQ's

FAQ's

Questions about shipping, product details, care, or how the SILO system works? You're in the right place. We built SILO to help runners and athletes stay organized, prepared, and ready for whatever comes next.

📦 Orders & Shipping
What is your shipping policy?

We ship fast. Most orders go out within 24 hours from our Kansas warehouse, excluding weekends and holidays, via FedEx, UPS, or USPS.

Orders placed before 3pm Central Time typically ship the same day.

If you place a pre-order, your full order will ship once all items are available. We only offer pre-orders when products are expected to be available within 3 weeks.

How long will it take to receive my order?

Most orders arrive within 2–5 business days, depending on your location and the carrier selected at checkout.

Do you offer pre-orders?

Yes, occasionally. When we do, we only offer pre-orders for products expected to be available within 3 weeks.

Please note: if your order includes a pre-order item, the entire order ships together once all items are in stock.

Returns, Warranty & Guarantee
Do you offer a warranty or quality guarantee?

Yes. We stand behind our gear.

We offer a lifetime quality guarantee against manufacturing defects in materials or craftsmanship. If a product is damaged due to a defect, we'll replace it.

We also accept returns within 60 days of purchase for unused or like-new items with proof of purchase.

What qualifies for a return?

Unused or like-new products may be returned within 60 days of purchase with a receipt or proof of purchase.

🧳 Crew Drop One
How big is the Crew Drop One?

The Crew Drop One measures 18" x 11" x 8" and holds 26 liters.

It's compact enough for travel, but large enough to organize shoes, apparel, nutrition, and essential gear.

How much can the Crew Drop One hold?

The Crew Drop One is built to hold a complete gear setup for training, travel, or race day — including shoes, layers, nutrition, and accessories — while keeping everything separated and easy to access.

Does the Crew Drop One work as an airline carry-on?

Yes. The Crew Drop One is sized to work as a carry-on and is compact enough to fit under airline seats.

That means you can keep your essential gear with you instead of checking it.

Never check your important race gear.

Does the Crew Drop One have backpack straps?

No. The Crew Drop One is designed as a traditional duffel.

Because the interior includes nine elastic mesh pockets, carrying it like a backpack could allow contents to shift or spill out when opened.

We are developing a backpack with similar organizational features, with a target release in late 2026.

Why choose the Crew Drop One over a normal gym bag?

Most bags are built for storage. SILO is built for organization.

The Crew Drop One helps separate gear, reduce clutter, and keep your essentials easy to find — so you spend less time digging and more time focused on training, travel, or race day.

🧩 Roll Drop Organizer
What is included with the Roll Drop Organizer?

The Roll Drop includes:

  • One roll-up organizer with secure snap-clip closure
  • One top grab handle
  • Four detachable mesh pouches with zipper pulls:
    • Two small pouches: 7" x 3" x 2"
    • Two large pouches: 7" x 3" x 3"

The pouches attach with Velcro so you can remove and grab exactly what you need.

How does the Roll Drop pair with the Crew Drop One and Dry Drop 10L?

The Roll Drop is designed as part of the SILO modular system.

It slides into the end of the Crew Drop One, opposite the filled shoe compartment, to add another layer of organization.

It also fits inside the Dry Drop 10L, giving structure and organization to an otherwise open dry bag.

🌧️ Materials & Weather Resistance
Are the Crew Drop One and Roll Drop waterproof?

They are highly water-resistant, but not fully waterproof.

The Crew Drop One is made from durable 500D tarpaulin with water-resistant zippers, which provide excellent protection in light rain, snow, and everyday conditions. However, because the seams are not sealed, it is not fully waterproof.

The Roll Drop is also made from 500D tarpaulin, but because it is open on both sides, it is not waterproof.

For full waterproof protection, we recommend the Dry Drop 10L Dry Bag.

🧼 Care & Maintenance
How should I care for my SILO products?

To maintain the quality and durability of your gear, we recommend:

  • Spot cleaning only
  • Using a wet wipe or damp towel
  • Avoiding machine washing or drying

This helps preserve the structure and materials of the product.

🏃 Use Cases
Can the Crew Drop One and Roll Drop be used for activities other than running?

Absolutely.

While SILO was designed with runners in mind, many customers also use our products for:

  • Travel
  • Gym workouts
  • Everyday carry
  • Electronics and chargers
  • Toiletries
  • First aid and medical kits
  • Multi-day trekking and adventure travel

If you have gear to organize, SILO can help simplify it.

⚙️ Bundles & Systems
Do you offer bundles or systems?

Yes. We offer bundled product combinations that make it easier to build a complete modular setup and get more value from the SILO system.

These are designed to help you organize gear across training, travel, and race day.

Contact form