FAQ
Quick answers on shipping, returns, and how SILO gear works.
Orders & Shipping
When will my order ship?
In-stock orders ship within 24 hours on business days from Lenexa, Kansas, via UPS Ground or USPS. Orders placed by 11am Central usually ship the same day.
How long does delivery take?
Most orders arrive in 2–5 business days. Orders of $125 or more ship free within the contiguous US. Orders to Hawaii and Alaska ship for $15 at $125 and up, or $24 under $125, and also arrive in 2–5 business days. See our Shipping Policy.
Returns & Guarantee
Can I return my order?
Yes. Unused or like-new items can be returned within 60 days of purchase with proof of purchase. See our Return Policy.
Is there a warranty?
Every SILO product has a lifetime quality guarantee. If it fails because of a defect in materials or craftsmanship, we'll replace it. See our Quality Guarantee.
Crew Drop One
How big is the Crew Drop One?
18" x 11" x 8", with 26 liters of space. It holds a full setup of shoes, layers, nutrition and accessories, each kept separate.
Is it carry-on size?
Yes. It works as a carry-on and fits under airline seats, so your race gear never has to be checked.
Does it have backpack straps?
No. It's a traditional duffel. With nine open mesh pockets inside, carrying it as a backpack could let gear shift or spill when you open it. A backpack with similar organization is planned for summer 2027.
Why not just use a gym bag?
Most bags are built for storage. SILO is built for organization: gear stays separated and easy to find, so you spend less time digging and more time on training, travel or race day.
Roll Drop Organizer
What comes with the Roll Drop?
- A roll-up organizer with a snap-clip closure and top grab handle
- Two small mesh pouches, 7" x 3" x 2"
- Two large mesh pouches, 7" x 3" x 3"
The zippered pouches attach with Velcro, so you can grab just the one you need.
How does it work with other SILO bags?
It slides into the end of the Crew Drop One, opposite the shoe compartment, and fits inside the Dry Drop 10L to add structure to an open dry bag.
Materials & Care
Are SILO bags waterproof?
The Crew Drop One and Roll Drop are water-resistant, not waterproof. Both are 500D tarpaulin. The Crew Drop One has water-resistant zippers and handles light rain and snow, but its seams aren't sealed. The Roll Drop is open on both sides. For full waterproof protection, use the Dry Drop 10L.
How do I clean my gear?
Spot clean with a wet wipe or damp towel. Don't machine wash or dry, which can damage the structure and materials.
Beyond Running
Is SILO only for runners?
No. Customers use SILO for travel, the gym, everyday carry, electronics and chargers, toiletries, first aid kits, and multi-day trekking.
Do you offer bundles?
Yes. Bundles combine SILO pieces into a complete setup for training, travel and race day, at a better value than buying each piece.
Still Have A Question?
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