We want you to be completely satisfied with the design and use of our products. We offer a lifetime quality guarantee to replace all damaged products that are the result of manufacturing defects in materials or craftsmanship.

This guarantee reflects our commitment to building gear that holds up — through training, racing, travel, and everything in between.

If your product is damaged due to a covered defect, we will replace it at no cost to you.

Normal wear and tear, damage caused by misuse, accidents, or modifications are not covered under this guarantee. This guarantee applies to the original purchaser and is non-transferable.

If you want to file a quality guarantee claim, please email us at support@gowithsilo.com. Include your order number and a brief description (and photo, if possible) of the defect.

We'll get back to you as quickly as possible and take care of you.